# Contact support

> Send a support request from inside the app, and know when and what to include so we can help quickly.

When a page does not solve your problem, you can reach our support team from inside the app. The request carries your account details, so you do not have to type them.

## Send a support request

1. **Open Help**

   In the sidebar, select **Help**, directly above **Settings**.

2. **Select Submit a ticket**

   In the **Contact support** card, select **Submit a ticket**. Your email app opens with a new message to our support team.

3. **Describe the issue**

   Write under **Describe the issue:**. Leave the lines below the divider as they are. They hold your account email, organization ID, plan, and the page you were on, which help us find your account.

4. **Send**

   Send the email.

![The Help page with the Contact support card, the Submit a ticket button, and the support email, phone and hours](https://docs.reinvestorhub.ai/images/help/contact-support-card.png)

*The Contact support card on the Help page.*

> **What you should see:** an email addressed to our support team with the subject "Support request" and your plan in parentheses. After you send it, you get a ticket number by reply.

> **Note:** **Submit a ticket** opens your email app, so it works best on a device with one set up. If nothing opens, copy the address from the card and write to us from any email account.

## Other ways to reach us

The **Contact support** card also lists how to reach us directly.

| How | Details |
|---|---|
| Email | **support@reinvestorhub.ai** |
| Phone | **1 (877) 542-4585** |
| Hours | Mon–Fri, 9am–6pm ET |

If your trial has ended and the app is locked, **Contact support** is on the lock screen too.

## When to contact support

- **You need to change your email address.** The **Email** field in your profile cannot be edited. See [Update your profile](https://docs.reinvestorhub.ai/guides/manage-your-account/update-your-profile/).
- **You lost your two-factor device.** See [Turn on two-factor authentication](https://docs.reinvestorhub.ai/guides/manage-your-account/turn-on-two-factor-authentication/) first, then write to us if you still cannot sign in.
- **You have a question about billing or your plan.**
- **You want to close your account.** There is no self-serve account deletion.
- **Something is broken** and [Troubleshooting](https://docs.reinvestorhub.ai/help/troubleshooting/) did not fix it.

## What to include

> **Tip:** Tell us what you were doing, what you expected, and what you saw. Copy any message on screen exactly as written. Never include your password or a two-factor code.

## Next step

  - [Troubleshooting](https://docs.reinvestorhub.ai/help/troubleshooting/): Try the fixes for common problems first.
  - [FAQ](https://docs.reinvestorhub.ai/help/faq/): Short answers about accounts, plans and more.